"The biggest mistake you can make during a business transaction is to listen to what your client says and ignore what he’s saying. So says Dr. Dan Hill. Humans have about 90 facial muscles, 30 of which are there purely to express emotions. And people are pretty dang good at reading them, what with 200,000 years of evolutionary practice and all."
"Your company culture sucks. Your co- workers eye each other suspiciously in the halls. It’s possible—though not likely—that all of your colleagues are evil. But, I’d hedge bets on a different culprit: failure, or rather the way your company views it. Fail-spert Alina Tugend argues that businesses that don’t conduct double-loop analyses of their failures will inevitably fail...harder."
The Future is Sharing
"From bicycles and automobiles to homes, offices and music studios, there is no foreseeable limit to the number of physical possessions you can share with other people—or the amount of profit you can earn from simply sharing your stuff."
"Design thinkers bypass your everyday workplace analytics and a) define their immediate challenges/opportunities, b) research them and then c) ideate—a fancy-schmancy term for hard-core brainstorm. And I’m not talking your mom’s brainstorm here. I’m talking poly-departmental, anarchical thought soup, where no idea is too sacred..."
"I’ve never appreciated stereotypes (women nag, men don’t listen, Americans are stupid, Brits have bad teeth), so it’s no surprise I take umbrage with today’s oversimplification of generational differences. I don’t like being pigeonholed, and I doubt most other people do, either..."
"Robert Klein tried to engage the members of his dissertation committee in introductory repartee—only to find himself in awkward monologue. Crickets. Klein is a (F)eeler and (P)erceiver; the committee was comprised of (T)hinkers and (J)udgers. His Myers-Briggs psychometric type directly contradicted theirs. And these Harvard University hardliners were in no mood for small talk..."